Refund & Returns Policy
Not quite right? No problem. Here's exactly how returns and refunds work at Areds2Shop – in plain English.
Last updated: 7 June 2026
Changed your mind? (14-day cancellation)
Under the Consumer Contracts Regulations 2013 you normally have 14 days from receiving your order to cancel it for any reason. Just email us at enquiries@areds2shop.co.uk with your order number to let us know.
One important exception: because AREDS 2 is a health supplement sealed for hygiene and safety, the right to cancel doesn't apply once a pack has been opened or the seal broken. Sealed, unopened items can still be returned – see below.
Returning unopened items (within 30 days)
On top of your statutory rights, we're happy to accept returns of unopened, unused products in their original sealed packaging within 30 days of delivery. The pack needs to come back in resaleable condition – sealed and undamaged.
Faulty, damaged or wrong items
If something arrives faulty, damaged, or it's not what you ordered, please email us within 48 hours of delivery with your order number and a quick photo if it's damaged. We'll sort a replacement or full refund straight away, and we'll cover the return postage. This is in addition to your rights under the Consumer Rights Act 2015.
How to start a return
- Email us at enquiries@areds2shop.co.uk with your order number and what you'd like to return.
- We'll reply (within one working day) with simple instructions and the return address.
- Post it back to us, and once it arrives we'll inspect it and process your refund.
How refunds work
Once we've received and inspected your returned item, we'll email to confirm your refund. Approved refunds go back to your original payment method, normally within 5–7 business days. Refunds cover the cost of the goods; original delivery was free, so there's nothing to refund there.
What we can't accept
For hygiene and safety reasons, we can't accept returns of supplements that have been opened or used – unless they're faulty. Please don't send opened items back without contacting us first, as we won't be able to refund them.
Return postage
If you're returning an item because you've changed your mind, the cost of return postage is yours. If an item is faulty, damaged or sent in error, we'll cover it – just keep your proof of postage.
Problems with delivery
If your order hasn't arrived or your tracking has stalled, please get in touch and we'll chase it up. While we can't be held responsible for Royal Mail delays outside our control (busy periods, weather, industrial action), we'll always help sort it out – and if a parcel is genuinely lost, we'll reship or refund it. See our Delivery Information page for more.
Need a hand?
Email enquiries@areds2shop.co.uk any time – we aim to reply within one working day (Monday to Friday) and we're always happy to help. None of the above affects your statutory rights.